I Love Leasing Blog


"Customer Service, Disney Style: What If You Canít Give a Customer What They Want?" by Bruce Jones, Disney Institute

How to provide the best service when you have to decline a request.

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Tags: How to make prospects happy, Win Win with Customer Service, The Golden Rule of Customer Service Relationship

"Where Have All The First Visit Leases Gone?" by Lia Nichole Smith

Lia Nichole Smith is the VP of Education and Consultng for SatisFacts Research. She has presented at several industry events and webinars on topics related to resident retention, reputation management and resident satisfaction.


"Love It" from MHNOnline

MNNOnline conducted a survey of what residents love about their apartment homes; these are some great ideas to use for closing!

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Tags: What residents want, Apartment Residents Speak Out, How to renew leases, Resident Interviews
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