Be prepared to share information with a resident who is considering making a change.
Lia Nichole Smith is the VP of Education and Consultng for SatisFacts Research. She has presented at several industry events and webinars on topics related to resident retention, reputation management and resident satisfaction.
How sales pros refine the selling (leasing) process.
How to provide the best service when you have to decline a request.
How apartment industry leaders are utilizing sophisticated lead management software.
New leasing app “Mobile Companion” for Apple® and Android® mobile phones
Book review on
Recent studies from Gallup Poles reveal a high percent of employee disengagement and how to overcome it.